The quality of the fruit and vegetables that you find in your box is the absolute best! We've been taught that looks equals quality through EU marketing standards and the monopoly of the supermarkets. This is not true, just because a carrot has two stems or a cucumber is crooked, it is not of lower quality. The whole grading system (1st grade, 2nd grade) is solemnly based on looks and shape, and it only results in misguided expectations from the consumer and massive amounts of waste in our food system.
It is still only humans who quality check and pack our boxes in the warehouse, and it happens that some receives items that was not in good shape. We know this, and there is no way for us to completely prevent it because we work with fresh and organic produce. That's we're always ready here, should there be any trouble with your box.